Last updated: 13 August 2024

At Lumin Coatings Pvt. Ltd., we aim to ensure that every customer is satisfied with their purchase from rhinoliquidrubber.com. This Cancellation and Refund Policy outlines the terms for cancelling orders, returning products, and receiving refunds.

1. Order Cancellation

• Before Dispatch:
  You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. Please contact us immediately by email or phone to request a cancellation.

• After Dispatch:
  Once the order has been shipped, it cannot be cancelled. In such cases, you may initiate a return as per our return policy below.

2. Return Eligibility

We accept returns only if:

• The product is damaged or defective upon delivery.

• The product is incorrect or does not match the order placed.

• The product is unopened, unused, and in its original packaging.

Note: Due to the nature of waterproofing and coating products, returns for used or opened items are not accepted unless there is a proven manufacturing defect.

3. Return Process

• Contact our customer service team at [Insert Email] or call [Insert Phone Number] within 7 days of delivery to request a return.

• Provide your order number, a description of the issue, and photos of the product/package showing the defect or damage.

• Once approved, we will arrange for return pickup or guide you on how to ship the product back.

4. Refunds

• Refunds will be processed only after the returned product has been received and inspected by our quality control team.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping charges (if any) are non-refundable, except in cases of defective or incorrect products.

5. Non-Refundable Items

• Products that have been opened, partially used, or tampered with.

• Items returned without original packaging, labels, or proof of purchase.

• Products purchased during clearance or promotional sales marked “non-returnable”.

6. Replacement Policy

If you prefer, instead of a refund, we can send you a replacement product of the same value in cases of damage, defect, or incorrect delivery.

7. Contact Us

For any questions or to initiate a cancellation, return, or refund request, please contact us:

Lumin Coatings Pvt. Ltd.
Email: info@rhinoliquidrubber.com